Frequently Asked Questions
What are your watches made of?
The main material in our watches is wood. Wood is recyclable and renewable. Moreover, wood has a low CO2 emission compared to plastic and metal. To offset global deforestation, we collaborate with TeamTrees©. This foundation plants trees all around the world for a sustainable and better climate. Besides wood, we sometimes use metal for the internal mechanisms or small accents on the watch straps. The watch glass is made of clear glass.
Who plants the 3 trees guaranteed with every order?
For every order, 3 trees are planted by TeamTrees©. This foundation selflessly plants trees worldwide. Current projects (as of summer 2021) take place in countries like Nicaragua, Canada, Haiti, Kenya, and Nepal. TeamTrees has already planted over 23 million trees worldwide. For more information, please refer to their website: https://teamtrees.org/
How long do the watches last?
We provide a 2-year full warranty with each watch. If the battery runs out, it can be replaced at any jeweler. The automatic watches are charged by the natural movement of your wrist, so no batteries are needed. If any issues arise after the warranty period, contact us, and we will see what we can do for you!
What are the benefits of a wooden watch?
Compared to metal, wood is a much more pleasant material. Metal quickly absorbs and releases heat, making metal watches often uncomfortable, sweaty, and warm in the summer, while they can feel cold in the winter. Moreover, wood is a very lightweight material, minimizing the burden on your wrist and the rest of your arm. In daily life, a light watch is much more comfortable. The main advantage of a wooden watch is that wood is a sustainable, renewable product. You can find all our watches in the shop.
The watch feels very light. Is the quality good?
NorthWatch aims to manufacture lightweight, comfortable, and durable watches. Heavy metal watches can be uncomfortable and may eventually strain your wrist and other joints. The wooden watch can be easily worn all day long!
How do I adjust the watch to fit my wrist size?
Each watch comes with an adjustment kit and manual. This kit explains how to remove one or more links from the watch strap easily. Links can be removed or added within a minute. If you still have trouble, feel free to contact us. If you know your wrist size, let us know when you make the purchase, and we will adjust the watch for free before shipping!